Freshdesk
Freshworks is a leading AI-powered customer service platform 2025 that simplifies IT service management and customer engagement, trusted by over 75,000 businesses, including Disney, American Express, and GE Aerospace.
It integrates seamlessly with CRM tools like Freshsales and live chat software like Freshchat, offering omnichannel support, AI automation, and ticketing to enhance affordable customer service solutions for small to enterprise teams.
Using Freddy AI for agentic resolution and achieving 97% CSAT with 74% first-contact resolution, Freshworks ensures deep operational insights, reducing handling time by 77%. It supports all channels, provides GDPR compliance for privacy, and includes 1,000+ integrations with end-to-end encryption.
With a 14-day free trial and no credit card required, Freshworks’ features like AI ticketing system, self-service portals, and ITSM software integration make it ideal for teams aiming to scale the best AI CRM software 2025 while delivering uncomplicated service.
Pricing Plans:
| Plan | Price | Features |
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| Free Plan | $0/agent/month |
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| Growth Plan | $11.14/agent/month (annual) |
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| Pro Plan | $40.50/agent/month (annual) |
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| Enterprise Plan | $63.58/agent/month (annual) |
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Key Features:
- Freddy AI Agents: 80%+ query resolution without agents (Freddy AI).
- Omnichannel Ticketing: Unifies email, chat, and social for seamless support.
- Self-Service Portals: Knowledge bases to deflect tickets effectively.
- Analytics Dashboards: Insights for optimizing customer experience management.
- ITSM Integration: Freshservice for streamlined AI-assisted IT service management.
- App Marketplace: 1,000+ integrations for customer service software.
Strengths
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- 97% CSAT and 77% faster handling time with AI.
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- Uncomplicated setup reduces implementation time.
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- Seamless integrations with CRM and ITSM tools.
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- Strong privacy with GDPR and enterprise security.
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- Trusted by 75,000+ customers, including Fortune 500.
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Weaknesses
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- Free plan lacks AI and advanced reporting.
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- Higher costs for Pro/Enterprise features.
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- Custom pricing for large-scale deployments.
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- Occasional learning curve for complex automations.
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FAQs
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What is Freshdesk?
Freshdesk is a leading AI-powered customer service platform from Freshworks in 2025, designed to simplify IT service management and customer engagement. It’s trusted by over 75,000 businesses, including Disney, American Express, and GE Aerospace, offering omnichannel support, AI automation, and ticketing for small to enterprise teams. -
How does Freddy AI work in Freshdesk?
Freddy AI is Freshdesk’s agentic AI platform that automates resolutions, achieving 97% CSAT and 74% first-contact resolution. It handles summaries, sentiment analysis, response assistance, and up to 80% of queries without agents, reducing handling time by 77% while providing deep operational insights.
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Does Freshdesk integrate with other tools like CRM?
Yes, Freshdesk seamlessly integrates with CRM tools like Freshsales, live chat software like Freshchat, and 1,000+ other apps. This enables unified workflows for sales, marketing, and IT, making it ideal for scaling the best AI CRM software in 2025.
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Does Freshdesk offer a free trial or demo?
Yes, Freshdesk provides a 14-day free trial with no credit card required, including access to core features like ticketing and knowledge bases.