AI Customer Service Agent vs Human Agent: Which Should Handle Your Support? The spreadsheet answer to the AI customer service agent vs human agent question isn’t close. A human-handled support ticket costs somewhere between $6 and $13.50 once you count salary, benefits, training, and management overhead, according to benchmarks from Gartner and Forrester.  An AI-resolved […]

7 AI Customer Service Agents That Actually Resolve Tickets (2026) Every vendor in this space says their AI “resolves” tickets. Almost none of them mean the same thing by that word. One platform counts a resolution the moment a customer doesn’t reply back within 24 hours  –  silence gets scored as success. Another only counts […]